Shipping Policy

Last updated: October 1, 2026

Thank you for shopping with My Wonder Gear LLC, DBA I Luv Cocoon.

Many I Luv Cocoon products are made to order. Please review the processing and shipping information below before placing your order.

Made-to-Order Processing

I Luv Cocoon products may require up to 28 calendar days to process before shipment.

Because our products are made to order, processing time may include production, finishing, inspection, packaging, and preparation for shipment.

The processing period begins after your order is successfully placed and payment is authorized.

Processing time is separate from shipping time.

For example, an order may require up to 28 days to be produced and prepared before it is transferred to USPS. USPS transit time begins only after the package has been accepted by USPS.

We may complete and ship orders sooner than the maximum processing period.

Shipping Carrier

Orders are shipped using United States Postal Service (USPS) unless another shipping method is specifically identified at checkout.

Available USPS shipping services and the applicable shipping price will be displayed at checkout.

Shipping charges are based on the shipping method, destination, package characteristics, and USPS rates applicable to the order.

Shipping Time

After your order has completed processing and has been accepted by USPS, standard USPS delivery times for the selected shipping service apply.

USPS delivery estimates are in addition to the made-to-order processing period of up to 28 days.

Unless expressly stated otherwise, delivery dates displayed by USPS, Shopify, I Luv Cocoon, or another shipping service are estimates and are not guaranteed delivery dates.

Delivery may be affected by circumstances outside our reasonable control, including:

• weather;

• carrier delays;

• holidays;

• service interruptions;

• transportation disruptions;

• incorrect or incomplete addresses;

• customs processing; or

• other events affecting delivery networks.

Order Confirmation and Shipping Confirmation

After placing an order, you will receive an order confirmation at the email address or contact method provided during checkout.

When your order is prepared for shipment, you will receive a shipping confirmation containing tracking information when tracking is available for the selected USPS service.

Please note that creation of a shipping label does not necessarily mean the package has already entered the USPS network. Tracking information may take additional time to update after the package is transferred to USPS.

Tracking

If tracking is available for your shipment, you can use the tracking information provided in your shipping confirmation to follow the package through USPS.

Tracking updates are controlled by USPS once the package has entered the carrier's network.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review:

• recipient name;

• street address;

• apartment, suite, or unit number;

• city;

• state or province;

• postal code; and

• country

before submitting your order.

If you discover an address error, contact us as soon as possible at Cocoon@TuckLineMedical.com.

Because products may enter production or fulfillment shortly after an order is placed, we cannot guarantee that an address can be changed after an order has been submitted.

If a package is returned because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping charges may apply before the package can be resent, subject to applicable law.

Delayed Orders

Because our products are made to order, please allow the full stated processing period before contacting us regarding production status.

If circumstances arise that prevent us from shipping your order within the time represented when you placed the order, we will communicate with you and provide any options required by applicable law.

Packages Marked Delivered

If USPS tracking shows that a package has been delivered but you cannot locate it, we recommend that you:

• verify the shipping address associated with your order;

• check the delivery location carefully;

• check with members of your household;

• check nearby or secure package-delivery areas;

• contact your local USPS office or USPS regarding the delivery; and

• contact us if additional assistance is needed.

A carrier's delivery scan does not eliminate any rights or remedies you may have under applicable law.

Lost Packages

If USPS tracking indicates that a package may be lost in transit, please contact us at Cocoon@TuckLineMedical.com with your order number.

We may ask you to cooperate with reasonable carrier-tracing or claims procedures so that we can investigate the shipment.

The appropriate resolution may depend on the circumstances, carrier investigation, and applicable law.

Products Damaged During Shipping

If your product arrives damaged, please contact us promptly at Cocoon@TuckLineMedical.com.

Please include:

• your order number;

• a description of the damage;

• photographs of the damaged product;

• photographs of the shipping package, if relevant; and

• photographs of the shipping label, if requested.

Please retain the product and packaging until we advise you whether they are needed for carrier or product review.

Depending on the circumstances, we may provide an appropriate replacement, refund, or other remedy.

Nothing in this section limits rights available under applicable law.

International Shipping

Where international shipping is offered at checkout, orders may be shipped using available USPS international services or another carrier identified at checkout.

International customers should remember that the made-to-order processing period of up to 28 days occurs before international transit begins.

International transit times can vary significantly depending on:

• destination;

• shipping service selected;

• customs processing;

• local postal operations;

• governmental inspections;

• import requirements; and

• other circumstances outside our control.

Customs, Duties, VAT, and Import Charges

International orders may be subject to:

• customs duties;

• import taxes;

• value-added tax (VAT);

• brokerage or handling charges;

• customs fees; or

• other charges imposed by the destination country.

Where such charges are collected through checkout, they will be reflected in the applicable order information.

Unless checkout expressly states that duties and taxes are included, the recipient may be responsible for charges assessed by the destination country or carrier.

I Luv Cocoon does not control charges independently imposed by foreign governments, customs agencies, or carriers.

International Customs Information

International customers are responsible for providing accurate information necessary for lawful shipment and customs processing.

We will not intentionally falsify:

• merchandise value;

• product description;

• country of origin;

• customs classification; or

• other customs documentation

to reduce duties, taxes, or import charges.

Customs processing may delay delivery.

International Availability

The ability to access iluvcocoon.com from a particular country does not necessarily mean that every I Luv Cocoon product can be shipped to that country.

We may restrict or decline international shipments where reasonably necessary because of:

• carrier limitations;

• import restrictions;

• sanctions;

• customs requirements;

• product-safety requirements;

• regulatory requirements; or

• other applicable laws or shipping restrictions.

International Commercial Distribution

Products purchased through iluvcocoon.com are intended for authorized end use unless My Wonder Gear LLC expressly authorizes a separate commercial relationship in writing.

International purchase or shipment does not grant any customer:

• distributor rights;

• wholesale rights;

• dealership rights;

• importer rights;

• territorial rights;

• commercial resale rights;

• manufacturing rights; or

• licensing rights.

Products may not be purchased through the Site for unauthorized international wholesale distribution, commercial resale, export or re-export for resale, or other commercial redistribution.

Please review our Terms of Service for complete restrictions relating to unauthorized resale, distribution, manufacturing, reproduction, and licensing.

Refused or Unclaimed International Shipments

International customers are responsible for monitoring tracking and responding to any carrier or customs request reasonably necessary to complete delivery.

If an international shipment is refused, abandoned, or returned because required duties, taxes, customs charges, or delivery requirements were not completed by the recipient, any refund will be determined after the shipment is returned to us and inspected.

Original shipping costs, return transportation costs, duties, taxes, customs charges, or other amounts incurred may be deducted from any discretionary refund to the extent permitted by applicable law.

Nothing in this provision limits mandatory consumer rights that cannot legally be waived.

Consumer Rights

Nothing in this Shipping Policy is intended to exclude, limit, or modify any delivery, cancellation, refund, or other consumer right that cannot lawfully be waived under applicable law.

Contact Us

For questions regarding an order or shipment, please contact:

My Wonder Gear LLC, DBA I Luv Cocoon
1380 E Hindley Ln
Eagle Mountain, UT 84005
United States

Email: Cocoon@TuckLineMedical.com
Phone: +1 801-755-6655