Return & Refund Policy

Last updated: October 1, 2026

Thank you for purchasing from My Wonder Gear LLC, DBA I Luv Cocoon.

Because I Luv Cocoon products are made to order, we do not accept returns or issue refunds for change-of-mind reasons, including dissatisfaction with a selected print, color, design, style, appearance, or other preference-based reason.

Returns are accepted only for qualifying products with a material defect, manufacturing flaw, incorrect item, or damage existing at the time of delivery, subject to the terms below and applicable law.

No Change-of-Mind Returns

Please review product descriptions, photographs, available prints, colors, dimensions, and other product information carefully before placing your order.

We do not accept returns because a customer:

• changes their mind;

• no longer wants the product;

• does not like the selected print, color, pattern, or design;

• prefers a different print, color, pattern, or design;

• does not like the appearance or style after receiving the product;

• ordered the wrong item, size, or option;

• no longer needs the product;

• finds another product they prefer;

• expected a color or print to appear differently due to screen settings or normal textile variation; or

• otherwise wishes to return a correctly made, non-defective product for preference-based reasons.

Minor differences in color, textile printing, pattern placement, fabric appearance, or other normal production characteristics do not necessarily constitute a defect.

Eligible Returns

A return may be approved if the product has a significant issue such as:

• a material manufacturing defect;

• significant defective stitching or construction;

• a major flaw that materially affects the product's intended use;

• substantial damage existing when the product was delivered;

• receipt of the wrong product; or

• another material nonconformity with the order.

Normal variations in handmade or made-to-order production, textile printing, pattern placement, color appearance, or minor cosmetic differences that do not materially affect use are not considered major defects.

Return Authorization Required

All returns must be approved by I Luv Cocoon before they are shipped back.

Do not return a product without first contacting us and receiving return authorization and return instructions.

To request a return, email Cocoon@TuckLineMedical.com and provide:

• your name;

• order number;

• description of the issue;

• photographs clearly showing the claimed defect, damage, or incorrect item;

• photographs of the packaging where relevant; and

• any additional information reasonably necessary for us to evaluate the request.

Submitting a return request does not automatically mean the return has been approved.

We may request additional photographs or information before determining whether the product qualifies for return.

30-Day Return Deadline

An approved return must be received by I Luv Cocoon within 30 calendar days of the customer's original delivery date.

This means the product must physically arrive at the return address provided by us within the 30-day period unless we expressly agree otherwise in writing or applicable law requires otherwise.

Customers should allow sufficient carrier transit time when sending an approved return.

Returns received after the applicable deadline may be declined to the extent permitted by law.

Return Shipping Costs

Unless applicable law requires otherwise, the customer is responsible for the cost of shipping an approved return back to I Luv Cocoon.

Return shipping charges are not reimbursed unless we expressly agree otherwise or reimbursement is required by applicable law.

We strongly recommend using a trackable shipping service and retaining proof of shipment.

I Luv Cocoon is not responsible for an approved return that is lost in transit before reaching us, except to the extent responsibility cannot lawfully be excluded.

Condition of Returned Products

Approved returns must be sent back in substantially the same condition in which they were received, except for the defect or damage that formed the basis of the approved return.

Products may be refused if they have been:

• intentionally damaged;

• materially altered;

• modified;

• improperly washed or cleaned;

• misused;

• damaged after delivery;

• contaminated beyond what was necessary to identify the defect; or

• otherwise changed in a way that prevents reasonable evaluation of the original issue.

Where practical, please return the product with its original packaging and identifying materials.

Product Inspection

All returned products are subject to inspection after receipt.

Approval to send an item back does not necessarily constitute a final determination that the product is defective.

We may inspect the returned product to confirm the reported defect, damage, incorrect item, or other qualifying issue.

If inspection confirms a qualifying defect or error, we will provide the appropriate remedy described below.

Remedies for Approved Defective or Incorrect Products

Depending on the circumstances, product availability, and applicable law, an approved claim may be resolved through:

• replacement of the product;

• repair, where appropriate;

• replacement of the affected component;

• store credit, if agreed upon;

• refund of the applicable purchase price; or

• another remedy required by applicable law.

We may determine the appropriate remedy based on the nature of the defect and applicable legal requirements.

Nothing in this policy limits a remedy that applicable law requires us to provide.

Refunds

If a refund is approved, it will generally be issued to the original payment method.

Please allow additional time for your bank, credit-card company, payment processor, or Shopify to process and post the refund after we issue it.

We do not control financial-institution processing times.

Original Shipping Charges

Original shipping charges are generally nonrefundable unless:

• the product was materially defective;

• we shipped the wrong product;

• the shipment was damaged under circumstances for which we are responsible; or

• applicable law requires reimbursement.

Any expedited or upgraded shipping charges selected by the customer may be excluded from reimbursement to the extent permitted by law.

Items Damaged in Transit

If your order arrives with significant shipping damage, contact us promptly at Cocoon@TuckLineMedical.com.

Please retain:

• the product;

• the shipping carton or mailer;

• internal packaging;

• shipping label; and

• other materials relevant to the damage

until we advise whether they are needed for review or a carrier claim.

Photographs may be required.

Incorrect Items

If we send you a product that does not match the item or option shown on your order confirmation, contact us promptly.

Do not use or alter the incorrect item while the issue is being reviewed.

If we confirm that we shipped the wrong item, we will provide an appropriate remedy and return instructions.

Normal Textile and Production Variations

I Luv Cocoon products may incorporate textiles and made-to-order production.

Normal variations may include:

• slight differences in color;

• differences between screen color and physical fabric;

• pattern placement;

• print positioning;

• minor dimensional variation;

• texture variation; or

• other reasonable production differences.

These characteristics are not considered defects unless the variation is substantial enough to make the product materially inconsistent with what was ordered or materially impair its intended use.

Hygiene and Product Safety

For hygiene and product-safety reasons, products that have been used, washed, exposed to bodily fluids, or used in connection with medical equipment may not be eligible for a discretionary return.

This restriction does not eliminate rights relating to a material defect, incorrect product, safety issue, or other right that cannot lawfully be waived.

If you believe a used product has a significant defect or safety issue, please contact us rather than disposing of it unless immediate disposal is necessary for safety.

Order Cancellations

Because products are made to order, production may begin after an order is placed.

We do not guarantee that an order can be cancelled once production or fulfillment has begun.

If you request cancellation before production begins, we will determine whether the order can reasonably be cancelled.

Any mandatory cancellation rights provided by applicable law remain unaffected.

International Customers

This Return & Refund Policy applies to international orders to the extent permitted by applicable law.

Consumer laws differ by country.

Certain jurisdictions provide mandatory cancellation, withdrawal, refund, repair, replacement, conformity, or warranty rights that cannot be excluded by this policy.

Where applicable law provides rights greater than those stated here, the mandatory law controls.

In particular, some jurisdictions provide consumers with statutory rights to cancel certain online purchases even when the product is not defective. Exceptions may apply to goods made to a customer's specifications, clearly personalized products, or certain sealed goods subject to hygiene protections.

Whether a particular I Luv Cocoon product qualifies for such an exception depends on the applicable law and the nature of the order.

Nothing in this policy is intended to waive a consumer right that cannot legally be waived.

Defective and Nonconforming Goods

Nothing in this policy limits any statutory right or remedy relating to products that are:

• defective;

• materially damaged;

• unsafe;

• misdescribed;

• incorrectly supplied; or

• otherwise nonconforming under applicable law.

A customer may have rights extending beyond the 30-day return procedure described above where applicable law provides additional remedies.

Abuse of Return Policy

We reserve the right, to the extent permitted by law, to decline fraudulent, abusive, or bad-faith return requests.

Examples may include:

• intentional product damage;

• false claims of defects;

• alteration of a product before claiming a defect;

• repeated misuse of the return process; or

• attempts to return a different product from the one purchased.

This provision does not affect legitimate product-defect or consumer-rights claims.

Contact Us

To request approval for a return or report a product issue, contact:

My Wonder Gear LLC, DBA I Luv Cocoon
1380 E Hindley Ln
Eagle Mountain, UT 84005
United States

Email: Cocoon@TuckLineMedical.com
Phone: +1 801-755-6655

Do not mail a return until you have received return authorization and the applicable return instructions from us.